**1. Booking and Confirmation**
Customers book their private transfer through our website, booking partners, or direct communication. Once the booking is received, we confirm the pickup location, destination, travel date, time, number of passengers, and luggage requirements.
**2. Pre-Trip Communication**
Before the scheduled pickup, we contact the passenger to confirm the transportation details and provide instructions for a smooth pickup experience.
**3. Driver and Vehicle Preparation**
Our driver reviews the booking details, checks the route and traffic conditions, and ensures the vehicle is clean, comfortable, and ready for the journey.
**4. Airport or Hotel Pickup**
For airport pickups, we monitor flight arrival times and wait in the designated airport parking area. Once passengers collect their luggage, they share their exit door number, and our driver arrives at the pickup point within approximately 5–15 minutes, depending on traffic.
For hotel pickups, our driver arrives at the hotel's main entrance at the scheduled time.
**5. Passenger Assistance**
Our driver welcomes passengers, confirms their booking details, and assists with loading luggage into the vehicle.
**6. Safe and Comfortable Transportation**
Passengers travel directly to their destination in a clean, comfortable, and properly insured vehicle. Our driver follows traffic regulations and prioritizes passenger safety throughout the journey.
**7. Arrival and Drop-Off**
Upon reaching the destination, our driver drops passengers off at the agreed location and assists with unloading their luggage.
**8. Trip Completion**
Once passengers and their belongings have been safely dropped off, the trip is marked as completed in our booking system.
Our goal is to provide reliable, punctual, safe, and comfortable private transportation between Calgary International Airport, Calgary, Banff, Canmore, Lake Louise, and surrounding destinations.
Mobile ticket
Offered in: English
